1. No routine physical shipping
Digimaxx provides AI products, software, consulting, engineering, implementation, data, reports, training and other professional services. These are normally delivered digitally. We do not routinely sell or ship physical goods through digimaxx.co, and no shipping charge applies unless a specific Order Document clearly lists a physical item and its delivery cost.
2. Digital delivery methods
Depending on the engagement, delivery may occur through one or more of the following:
- Email to the authorised customer contact.
- Secure download link, shared workspace or document repository.
- Source-code repository, deployment environment or cloud account.
- Product account, licence key, login credentials or API access.
- Online meeting, demonstration, workshop, training or handover session.
- Deployment into a customer-controlled system or an agreed managed environment.
3. Delivery timelines
The estimated delivery date, milestone plan or service start date is stated in the applicable proposal, statement of work, order form, invoice, payment page or written confirmation. A timeline begins after receipt of any required advance payment, information, system access, approvals and dependencies. Dates may change where scope changes, customer inputs are delayed, a third-party service is unavailable, or an event beyond reasonable control occurs. We will communicate material changes.
4. Delivery confirmation and acceptance
Delivery is considered made when the deliverable or access is sent to the agreed contact, made available in the agreed system, deployed to the agreed environment, or presented at the scheduled session. Customer acceptance, review periods and defect reporting follow the Order Document. Please keep contact details and authorised recipients current.
5. Access and security
You are responsible for protecting credentials, limiting access to authorised users, maintaining compatible systems and downloading time-limited files before links expire. Notify us promptly if access is sent to the wrong recipient or you suspect unauthorised use.
6. Delayed or missing delivery
If an expected digital delivery has not arrived, check spam filters, confirm the authorised email address and contact info@digimaxx.co with the invoice or order reference. We will investigate access, resend eligible materials or provide a revised delivery plan. Refund eligibility is governed by our Cancellation & Refund Policy and the applicable Order Document.
7. Exceptional physical items
If Digimaxx expressly agrees to provide a physical item, the order will separately state the item, delivery address, carrier, charges, estimated dispatch and any return conditions. Such an item is not covered by a generic website checkout unless those details are shown before payment.
