1. Scope and order-specific terms
This policy applies to payments made to Digimaxx AI Solutions Private Limited through digimaxx.co, an invoice, payment link or an approved payment gateway. Project proposals, statements of work, subscriptions, event registrations or product order forms may contain more specific cancellation and refund terms. Those specific terms control where they differ from this policy.
2. Before work or access begins
You may request cancellation before Digimaxx begins work, allocates a dedicated team, purchases a third-party service, schedules a non-recoverable resource, or grants digital access. Where approved, we will refund the amount received after deducting any clearly disclosed and non-recoverable payment-provider, tax, licence or third-party cost already incurred.
3. After work begins
For consulting, engineering, AI, marketing, implementation or other professional services, fees attributable to completed work, work in progress, committed personnel, approved milestones and non-cancellable third-party costs are not refundable. Any refund will be limited to the unused prepaid portion for work not yet performed, calculated against the agreed milestones or reasonable value of work completed.
4. Digital products, licences and subscriptions
- Fees for a digital product, licence, data delivery or access already activated are generally non-refundable once access or the deliverable has been provided, except where it is materially defective, materially misdescribed, or a refund is required by law.
- A subscription can be cancelled to stop a future renewal by notifying us before the renewal date or using the available account control.
- Current subscription periods are not prorated unless the Order Document expressly allows it or the service remained materially unavailable and we could not remedy it within a reasonable time.
- Third-party licences, cloud credits, media spend and usage charges are refundable only to the extent the third-party provider refunds them to Digimaxx.
5. Events, workshops and training
An event or training registration may be transferred to another eligible attendee if requested before the event and accepted by Digimaxx. Cancellation terms published for that event apply. If Digimaxx cancels a paid event and does not offer a suitable replacement, the event fee paid to Digimaxx will be refunded. Travel, accommodation and other external costs are not refundable by Digimaxx unless expressly agreed.
6. Duplicate, failed or unauthorised payments
Report a duplicate debit, payment charged after a failed transaction, or suspected unauthorised payment promptly. We will reconcile the gateway and bank records. A confirmed duplicate captured by Digimaxx will be refunded in full. A pending or failed bank authorisation may be automatically reversed by the bank and is not always a payment received by Digimaxx.
7. How to request cancellation or a refund
Email info@digimaxx.co with:
- Your name and organisation.
- Invoice, order or payment ID.
- Payment date, amount and payment method.
- The service or product concerned and reason for the request.
- Supporting information needed to verify the request.
Requests should be made as soon as possible and, for an accidental or duplicate payment, preferably within seven calendar days of the transaction.
8. Review and refund timeline
We normally acknowledge a complete request within two business days and aim to decide it within seven business days. An approved refund is initiated to the original payment method within seven to ten business days after approval. Your bank or payment provider may require additional time to display the credit. We will provide a refund or reference identifier when available.
9. Chargebacks
Please contact us first so we can investigate and resolve the issue. Nothing in this policy prevents you from using lawful rights available through your bank or payment provider. Fraudulent or abusive chargebacks may result in suspension of access and recovery of valid unpaid amounts.
10. Contact
Digimaxx AI Solutions Private Limited
Email: info@digimaxx.co
Phone: +91 80-73294079
